Review the affected website and the reported symptoms to determine whether cleanup, restore, or a broader recovery path is appropriate.
PRODUCTS / SECURITY SERVICE
When the site is compromised, help clean it up.
Malware Cleanup & Recovery is a hands-on service path for hosted websites that need investigation, cleanup, restoration, or a safer relaunch after a security incident.
PRODUCT DETAILS
Security tooling helps prevent and detect problems. Cleanup is the recovery work afterward.
This service is separate from routine hosting so a customer can request hands-on help when an incident requires more than clicking a restore button.
Work through malicious or altered website files when a supported cleanup path is available.
Use available recovery points when restoring a known-good version is safer than repairing the live copy in place.
Check common website, credential, plugin, application, and hosting factors that may have contributed to the incident.
Bring the site back after the cleanup or restore path is complete instead of treating recovery as only a file deletion task.
Recommend the hosting security, update, backup, and access controls that are appropriate after the incident.
Cleanup scope and price depend on the site, incident, available backups, and work required. An active service-impacting issue should use the urgent support route first.
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